Refund policy
Returns & Refunds
Oops… need to return something?
Every item from Human Enough is made especially for you once you place your order.
In other words, your T-shirt, hoodie or sweatshirt doesn't even exist until you decide it should.
Because everything is printed on demand, we kindly ask that you check the size guide before ordering.
We love confidence.
Guessing your size? Slightly less confident.
Ordered the wrong size?
Changed your mind?
Had a dramatic change of heart at 2:17 a.m.?
No problem.
You can return your item within 14 days of receiving it, provided it's:
- Unworn
- Unused
- In its original condition
- Free from stains, damage, pet hair, mysterious smells, and evidence of surviving a music festival
Before sending anything back, please get in touch with us first.
A few boring (but important) bits
- Return postage is the customer's responsibility.
- Original shipping costs aren't refundable.
- We recommend using a tracked service because parcels occasionally like to go on unexpected adventures.
Damaged, faulty or incorrect?
If your order arrives damaged, faulty, misprinted, or we've somehow sent you something completely different, let us know within 14 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
Once we've reviewed everything, we'll let you know the next steps.
If it's our mistake, we'll replace the item or issue a refund at no extra cost to you.
Because if we get something wrong…
We'll make it right.
Returns address
Please don't send items back before contacting us.
As some of our products are fulfilled from different locations, the correct returns address may vary depending on the item you ordered.
We'll send you the correct address once your return has been approved.
Refunds
Once your return arrives, we'll inspect it and let you know the outcome.
If approved, your refund will be sent back to your original payment method.
Please allow 5–10 working days for your bank or payment provider to process everything.
(Unfortunately, we don't have any control over how quickly banks like to move.)
Need a hand?
Questions?
Problems?
An existential crisis because you can't decide between two designs?
We're always happy to help.
Email: support@humanenough.shop
We'll do our best to sort everything quickly, fairly, and without making you fill in seventeen different forms.